SmallBizGenius Analysis
BJ's Wholesale Club receives mixed feedback, with many customers reporting issues with customer service, online orders, and product quality. While some appreciate the in-store experience and occasional helpful employees, recurring problems overshadow the positive aspects.
Category Breakdown
Scores based on analysis of 268 recent reviews
Customer Service
2.0/10Many reviewers report negative experiences with BJ's customer service, citing unhelpful staff, long wait times, and unresolved issues. Examples include difficulty obtaining refunds, unfulfilled promises, and rude interactions with employees, both in-store and online.
42 reviews mention thisOnline Orders & Delivery
3.0/10Several reviewers complain about problems with online orders, including delays, damaged items, and difficulty canceling orders. Some customers also report issues with the accuracy of online pricing compared to in-store prices, leading to frustration and perceptions of bait-and-switch tactics.
25 reviews mention thisProduct Quality
3.5/10A number of reviewers express concerns about the quality of certain products, particularly produce. Examples include rotted oranges, expired bacon, and pecan halves tasting like dirt, suggesting inconsistencies in quality control.
15 reviews mention thisMembership & Billing
4.0/10Some reviewers report issues with unauthorized membership renewals and incorrect billing practices. These issues often require significant effort to resolve, leading to frustration and dissatisfaction.
10 reviews mention thisIn-Store Experience
6.0/10While some reviewers find the in-store experience satisfactory, others report problems such as long lines, lack of available carts, and poorly maintained facilities. The availability of electric carts for disabled shoppers is also a recurring concern.
18 reviews mention thisPricing & Value
5.0/10Reviewers have mixed opinions on BJ's pricing and value. Some believe that BJ's is overpriced compared to other wholesale stores, while others find good deals and savings, especially when using coupons and promotions.
12 reviews mention thisPros & Cons
What Customers Love
"This young kid named Jesse brought me my order. He was extremely polite and very friendly."
"My favorite club no kidding much better than Costco or Sam's with top BJs master card I paid $3.20 gal every where else is $3.69 just tap the CC card ."
"I placed my order online and had them deliver it to my car."
"I have no problem with the store itself."
"Tresa picked up and told me to go in person to help me out. I got there and she solved my problem...Thank you Tresa...for the wonderful service.."
Common Complaints
"Absolutely terrible experience. My modular couch arrived with a damaged section... "
"ORDERED A TV ONLINE. TOOK A MONTH TO RECEIVE. ARRIVED DAMAGED. UNUSABLE. HORRIBLE CUSTOMER SERVICE."
"Online prices are no good at store, even though you can pick up at local store! Bait and switch!"
"Two weeks in a row, I bought the large bag of oranges, 8 or 10 lbs each, both times, more than half are rotted."
"On January 1st, BJ’s charged a $60 membership renewal fee to my credit card without my authorization."
Common Questions About Bjs
Answers derived from customer review patterns
Is BJs legit and trustworthy?
BJ's has a significant number of negative reviews, raising concerns about its trustworthiness. Customers report issues such as bait-and-switch pricing, unauthorized membership renewals, and poor customer service. While some customers have positive experiences, the prevalence of negative feedback suggests a lack of consistency and reliability. Potential customers should carefully weigh the risks before committing to a BJ's membership.
Based on 20 reviewsDoes BJs have good customer service?
Based on the reviews, BJ's customer service is a major pain point for many customers. Numerous reviewers describe long wait times, unhelpful staff, and difficulty resolving issues. Some customers report being ignored or treated rudely by employees, both in-store and online. The negative feedback suggests that BJ's customer service is often inadequate and frustrating.
Based on 30 reviewsIs BJs worth it for small business?
Whether BJ's is worth it for small businesses depends on their specific needs and risk tolerance. While BJ's offers bulk pricing and a variety of products, the frequent issues with customer service, online orders, and product quality may outweigh the potential benefits. Small businesses that prioritize reliability and consistency may find Costco or Sam's Club to be better options. However, if a business is willing to accept some risk in exchange for potentially lower prices on certain items, BJ's may be worth considering.
Based on 15 reviewsWhat is BJs's return policy like?
The reviews do not provide a clear picture of BJ's's official return policy, but they do highlight issues customers have faced when attempting to return items. Some customers report long waits and rude treatment during the return process. Others have had difficulty obtaining refunds for unauthorized membership renewals. These experiences suggest that while a return policy may exist, its execution can be problematic.
Based on 5 reviewsWhy are BJ's online prices different from in-store prices?
Several reviewers report discrepancies between BJ's online and in-store prices, often finding that online prices are higher. This inconsistency leads to frustration and perceptions of bait-and-switch tactics. The reviews do not offer a clear explanation for this price difference, but it appears to be a recurring issue that impacts customer satisfaction.
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